return Policy
ToothShark (TM) by Geralt Smile Works, return PolicY India
Geralt Smile Works (referred to as "we," "us," or "our") is committed to providing customers with high-quality toothbrushes. We understand that sometimes, a product may not meet your expectations. This Return Policy outlines the conditions under which you can return a ToothShark toothbrush and receive a refund.
Return Window
We offer a 14-day return and refund window for your ToothShark toothbrush purchase. This window begins from the date of delivery.
Eligible Returns
To be eligible for a refund, your toothbrush must be:
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Unopened and in its original packaging.
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Unused and in the same condition as you received it.
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Accompanied by a valid proof of purchase (receipt or invoice).
Non-Refundable Items
We cannot offer refunds for:
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Toothbrushes that have been opened, used, or damaged.
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Toothbrushes purchased more than 14 days ago.
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Items not purchased directly from us or our authorized retailers.
Initiating a Return
To initiate a return and request a refund, please follow these steps:
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Contact our customer service team by email at [info@toothshark.com] within 14 days of receiving your order.
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We will provide you with a return guide and instructions on how to return the product.
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Securely pack the unopened and unused toothbrush in its original packaging.
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Ship the product back to the address we provide with the return guide clearly marked on the package.
Return Shipping
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You are responsible for the cost of return shipping. We recommend using a tracked shipping service for your protection.
Refunds
Once we receive your returned product and verify that it meets all the eligibility criteria, we will process your refund within [Insert Number] business days. The refund will be issued to the original payment method used for the purchase.
Please Note:
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We reserve the right to deny a refund if the returned product does not meet the eligibility criteria.
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Shipping charges for the original order will not be refunded.
Contact Us
If you have any questions about our Return Policy, please contact us:
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Email: info@toothshark.com
Disclaimer:
This Return Policy is provided for informational purposes only and does not constitute legal advice. It's recommended to consult with a legal professional to ensure your return policy complies with all applicable Indian regulations and best practices for your specific business needs.
By using our website or purchasing a ToothShark(TM) toothbrush, you agree to this Return Policy.